Terms & Conditions
Terms and Conditions for the supply of products from Lyrical Scotland
a. When you register with Lyrical Scotland's website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
b. If any of your details change, such as your credit card billing address, you must inform Lyrical Scotland as soon as possible. You may update your details by signing into your account on Lyrical Scotland's website, and update the relevant section.
The contract between us
a. Any contract for purchases made through the website will be with Lomond Books Limited, whose registered office is situated at 6 Redheughs Rigg, Edinburgh, EH12 9DQ.
b. Lyrical Scotland must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of despatch of the goods to you from our distribution centre. Once payment has been received Lyrical Scotland will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Lyrical Scotland's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
c. Lyrical Scotland is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Withdrawal by you from the contract
a. You may withdraw your order for goods at any time and up to the end of the fourteenth working day after you have received the goods. In the event of your goods being damaged you must state if you require a replacement.
b. If you withdraw your order but Lyrical Scotland has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Lyrical Scotland's return address at your own cost and risk as soon as possible.
c. Once you have notified Lyrical Scotland that you are withdrawing your order, any sum debited to Lyrical Scotland from your credit card will be re-credited to your account as soon as possible and in any event within ten days of your order or within 10 days upon receipt of your return.
Availability of goods you order
If Lyrical Scotland has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Lyrical Scotland from your credit card will be re-credited to your account and Lyrical Scotland will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 10 days of your order. Lyrical Scotland will not be obliged to offer any additional compensation for disappointment suffered.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update. Please note that the price the goods are offered for tender are as displayed in the Shopping Basket. Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.
Prices exclude postage and packing. Promotions apply to listed titles only, which are subject to change and availability. If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price.
Delivery of goods to you
a. Lyrical Scotland will post or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Lyrical Scotland at the time you make your order. For goods delivered outside of the EU, the consignee (ie the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.
b. Delivery will be made as soon as possible after your order is accepted and in any event within 10 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.
c. You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. You accept that Lyrical Scotland has no control over additional charges in relation to customs clearance. Lyrical Scotland recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
This is as follows:
a. If the goods Lyrical Scotland delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Lyrical Scotland shall have no liability to you unless you notify Lyrical Scotland of the problem, in writing to 12-14 Freskyn Place, East Mains Industrial Estate, Broxburn, EH52 5NF within 14 working days of the delivery of goods in question.
b. If you do not receive goods ordered by you within 20 days of the date on which they were despatched to you, Lyrical Scotland shall have no liability to you unless you notify Lyrical Scotland of the problem within 30 days of the date on which the goods were despatched to you.
c. If you notify a problem to Lyrical Scotland under this condition, Lyrical Scotland's only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.
d. Lyrical Scotland will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Lyrical Scotland under this condition and Lyrical Scotland shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Lyrical Scotland's liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
Lyrical Scotland shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If any part of these conditions is unenforceable (including any provision in which Lyrical Scotland excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Lyrical Scotland operates complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us at the following address: 12-14 Freskyn Place, East Mains Industrial Estate, Broxburn, EH52 5NF-
The contract between us shall be governed by and interpreted in accordance with Scottish law, and the Scottish courts shall have jurisdiction to resolve any disputes between us.
These terms and conditions, together with the current Lyrical Scotland’s website prices, delivery details and Lyrical Scotland's contact details, set out the whole of our agreement relating to the supply of the goods to you by Lyrical Scotland. These terms and conditions cannot be varied except in writing signed by a director of Lyrical Scotland. In particular nothing said by any sales person on behalf of Lyrical Scotland should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Lyrical Scotland. Lyrical Scotland shall have no liability for any such representation being untrue or misleading.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Lyrical Scotland shall not be responsible for any detrimental reliance you place on this website or its contents.
Lyrical Scotland is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Lyrical Scotland makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Lyrical Scotland howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither Lyrical Scotland nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Our website may contain hyperlinks. These hyperlinks may connect you to sites of other organisations, which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Lyrical Scotland.
All design, text, graphics and the selection or arrangement thereof are the copyright of Lyrical Scotland, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Lyrical Scotland, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Lyrical Scotland is strictly prohibited.
Lyrical Scotland and logo are registered trademarks belonging to Lomond Books Limited. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by Lyrical Scotland in respect of the use of its or any such other trade marks, product names, titles or logos and such use may constitute an infringement of the holder's rights.
In these terms and conditions:-
Lyrical Scotland means Lomond Books Limited of 14 Freskyn Place, East Mains Industrial Estate, Broxburn, EH52 5NF and any connected organisation that actually supplies goods ordered by you and any successor to its business;
'working day' means every day of a calendar year apart from weekends and statutory and public holidays;
'us' means Lyrical Scotland and you together; and
'you' and 'your' means the person ordering goods under these terms and conditions.